Covid 19 Protocol

The veterinary industry has been classified as essential service. Our opening hours have been reduced to 9am-4pm Monday to Friday, but we are still available 24/7 for emergencies if required.

We are open for both routine and emergency appointments, however new protocols are in place to protect both our staff and our clients. In line with social distancing rules we are having to change the way we interact with our clients when treating their horses.

**Please inform us prior to your appointment if you have any symptoms,

or are required to be self-isolating or quarantined.**

APPOINTMENTS AT THE CLINIC:

– When you arrive at the clinic please stay in your car & call the office on 85234777 to let us know you are here.
– Only ONE person is to present the horse for examination. All other persons are to remain in the vehicle at all times.
– Staff will direct you when they are ready for you to unload your horse.
– Keep at least 1.5m away from staff at all times
– A staff member will handle your horse for the duration of their stay at the clinic.
– You will no longer be permitted into the treatment barns or into our stable/yard area.
– Payments will still be required at the time of consultation. We do have PayWave or bank transfer options available.

APPOINTMENTS ON PROPERTY:

– Staff will phone you when they arrive at your property.
– Only ONE person is to be present for the consultation.
– A staff member will handle your horse for the duration of the appointment.
– Keep at least 1.5m away from staff at all times
– Payments will still be required at the time of consultation. We have PayWave or bank transfer options available.

TELECONSULTING:

-Please phone the clinic to arrange for a consultation via phone/email/video
– we will do our best to accommodate you and your horse remotely wherever possible.
– If your horse is unwell, you can help by performing your own basic health exam before calling (heart rate, mucous membrane colour, temperature, guts sounds).
– Fees and charges will apply, and payments will still be required at the time of consultation. Please have your credit card details ready for prompt payment processing.
– We can also arrange for most medications to be posted to you if required (postage & handling fees apply).

ONGOING PRESCRIPTION MEDICATIONS & OVER THE COUNTER SALES:

– Please phone ahead so that we can process your payment & have your order ready for you to pick up. Please have your credit card details ready when you call.
– We can arrange for most ongoing medications &/or over the counter items to be posted to you if required (postage & handling fees apply)

We want all of our clients and staff to stay safe and healthy.
Thank you for your co-operation,

Adelaide Plains Equine Clinic Team